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Sales and Service Representative in Mississauga, ON, Canada at Lifetouch Canada Inc.

Date Posted: 11/19/2018

Job Snapshot

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    At least 3 year(s)
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Job Description

Primary Duties and Responsibilities

  • Establish, build, and maintain productive business relationships with prospective and current accounts by:
    • Selling and servicing Lifetouch programs, products and services through sales calls to district officials, school principals, parent/teacher organizations, yearbook advisors, coaches, athletic directors, student groups, and league sports administrators.
    • Building relationships with current accounts through regularly scheduled service calls, portrait day visits and principal chats.
    • Interviewing decision-maker after Picture Day to ensure customer satisfaction and identify areas for improvement (where applicable).
    • Working to leverage existing relationships to sell deeper within an account as per hard targets for yearbooks, spring and smilestones.
    • Maintain a Prospect Account List and up to date Competitive Calendar from all sales calls made.
    • Maintaining current, detailed account information sheets and log service/sales calls with pertinent information, i.e. host staff changes, date of visit, nature of service completed and follow-up required.
    • Maintaining and updating current product and services knowledge.
  • Support territory sales expectations by:
    • Timely execution of all sales plan activities.
    • Timely completion of weekly sales pipeline "sales plan/call log".
    • Maintaining, completing, and submitting paperwork/reports, including weekly sales logs, call reports, account files, account recovery forms, and other reports as directed by manager.
    • Rebooking business in assigned accounts on Picture Day or shortly after.
    • Meeting established market share expectations.
    • Developing and implementing a individual sales plan to achieve territory sales expectations
    • Executing promotional programs and discounting rates within sales plan timeframes.
    • Effective utilization of available resources - e.g. analytical/reporting tools, reports, web-based programs etc.
    • Developing and executing a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) for each competitor by interviewing schools and collaborating with peers in territory for assigned sales area.
    • Meeting with and updating manager on a regular basis regarding sales activity, challenges, and opportunities toward achieving established sales expectations.
  • Provide exceptional customer service support to all assigned accounts by:
    • Acting as the point of contact and providing quality product, program, and service information to accounts in a timely manner.
    • Providing service support to accounts as directed. Including delivery of service items and portraits by making regularly scheduled sales/service/delivery calls while maximizing productivity by effective scheduling and geographic routing.
    • Assisting with data collection from accounts as required (e.g. EDT).
    • Creating, updating, and maintaining complete account files, for each account.
    • Complete a smooth transition of all new accounts/programs to the designated Sales/Service Representative.
    • Completing accurate sales contracts for orders, including pricing and payment terms in accordance with territory and corporate processes.
    • Estimating delivery date of products to accounts based on production and delivery schedule and communicating dates and timelines to accounts.
    • Attend all required sales training sessions and/or timely completion of all eLearning modules.
    • Exercise due care in safeguarding all assigned company property.
    • Represent Lifetouch in a professional manner at all times while adhering to all company and school rules and policies, displaying confidence and professionalism even during times of stress and difficult situations.
    • Perform other projects or miscellaneous duties as requested or assigned.

Minimum Requirements

  • High school diploma or equivalent; Bachelor's degree in business, Management or related field preferred; proven sales and/or customer service experience; or equivalent combination of education and training
  • Results focused
  • Excellent customer service skills
  • Strong persuasive skills, specifically related to maintaining existing business
  • Strong organizational and problem-solving skills
  • Excellent verbal, written, and interpersonal skills
  • Ability to work independently and in a team environment

Lifetouch is a Shutterfly Inc. company.


Job Requirements

At least 3 years of sales and service experience