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Yearbook Customer Care Representative in Eden Prairie, MN at Lifetouch National School Studios Inc.

Date Posted: 12/1/2018

Job Snapshot

Job Description

Lifetouch has a dynamic opportunity for an experienced Yearbook Customer Care Representative to join our successful organization as a key contributor. Lifetouch National School Studios Inc., a Shutterfly Inc. company is an industry-leader with operations in all 50 states and Canada.   Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.


  • Provide first level contact and identify solutions for Yearbook customers via phone, email, or chat services
  • Maintain a high level of ownership on assigned tickets
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process, train where applicable
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations


  • Proven working experience in providing Yearbook Customer Care services for external clients
  • Computer Image manipulation skills
  • Working knowledge of
    • Service desk software (Cherwell preferred)
    • Remote control software
    • Graphical interface applications (Photoshop. Picasa, GIMP etc.)
    • Common internet browsers
  • Strong client-facing and communication skills (Written and verbal)
  • Advanced troubleshooting and multi-tasking skills
  • Total Customer service orientation
  • Education:
    • High school diploma or equivalent
    • Degree or certification in Information Technology, Computer Science or equivalent
  • Experience troubleshooting Common Browser settings
  • Windows and MAC experience preferred


Your hard work and professional dedication will be rewarded with competitive compensation, benefits and opportunities to grow and advance your career within the territory and across the U.S. and Canada.

Here is just some of what we have to offer:

  • Excellent earnings 
  • PTO
  • Medical and Dental Benefits
  • 401K